FAQ2019-07-25T14:21:01-04:00
I have a bunch of wires going to the vacuum, can I put them all in the low voltage socket ?2021-01-07T15:18:34-05:00

Note that we always recommend to use professional help for the electrical installation

No. Our low voltage connectors can only receive one wire at a time.  You will need to splice the positive wires together and the negative wires together into one single wire for each positive and negative.

Most low voltage wires will have a specific colour coating ( ex : black , white, red or white/black etc ) So, as an exemple, you will connect all the blacks together and all the reds together. You simply add a piece of wire to each bundle ( one red and one black) these single wires will now be ready to be connected to your system low voltage socket.

 

 

Where is the mounting bracket, disposable bag and permanent filter for my Vacuum System ?2021-01-07T15:18:24-05:00

When receiving your Vacuum system, everything will be in a box, inside the bottom canister.

How can I do a Warranty claim ?2021-01-07T15:18:17-05:00

To do a warranty claim, we suggest to contact us directly. Either by phone 1-800-776-7891 or by email at info@myovo.ca (Canada) or info@myovo.net.

One of our agents will ask you a few questions to determine what the issue is and find the most efficient way to resolve it for you.

My lights are blinking, what could be the issue ?2021-01-07T15:18:08-05:00

There are a few things you can verify before calling an electrician. Is the dimmer compatible with the lights or do you have different lights connected together on the switch?

All our lights have been tested with different dimmers to assure the compatibility. These compatible dimmer lists can be found on our website by clicking the desired product, scroll under the picture of the item and click on the compatible dimmer list PDF document. If the dimmer is compatible and the lights are still blinking you can always contact us and a technician will gladly assist you

Where can I find Spec Sheets and installation manuals?2021-01-07T15:18:02-05:00

All our products have additional information. By clicking on the product, you will be able to scroll under the picture and see the specification sheet , installation manual, dimension of the package etc and open the PDF document.

HEPA filter, how to install and what is it for ?2021-01-07T15:17:54-05:00

The HEPA filter is an extra filtration bag that you install over your permanent filter. Mostly used for strong allergies, many pets or simply add a filtration system to your unit and also add a protection to the motor.

What is the maintenance difference between using a disposable bag and bag less ?2021-01-07T15:17:47-05:00

Using your System with a disposable bag will add protection to your motor and the maintenance will be less effort, since all the debris will be held in the bag. The washable permanent filter will stay cleaner and will add to its longevity.

 

Using your System without a disposable bag is not issue. You may have to clean your canister and permanent filter more often , but if done properly, you will assure no debris can reach the motor and assure it’s maximum performance

When I turn the on/off switch on my hose handle, nothing happens?2021-01-07T15:17:39-05:00

You can always start your Vacuum System by turning the hose, 90 degrees to the right, in your inlet. If your system starts , you may have a broken on/off switch, which can be replaced easily. Our attachement kits come with a 2 year warranty, simply contact us and we will gladly assit you.

Is your Vacuum System Compatible with my existing tools and attachment kit?2021-01-07T15:17:31-05:00

Most certainly!! Since your Attachement kit and tools already work with your wall inlets and not the Vacuum System, you will be able to change your system without any problem. Simply verify your pipping network dimension. If the outer diameter is 2 ” and made out of thin wall PVC for Vacuum and a low voltage wire connection, you will be good to go.

Do we need to use the junction boxes provided with your lights ?2020-06-23T10:17:25-04:00

Yes, you need to use the provided junction box with all slim lights.

What is the 500 hours service?2021-01-07T11:55:13-05:00
Service At 500hrs is to be sure to protect your motor by changing the carbon brushes. Note, the vacuum will not stop after 500 hours, but if it continues without service, it could burn out the motor if the carbon brushes aren’t changed
When the light turns red, it means the carbon brushes need replacement
But before this happen, the orange light will warn you to change the carbon brushes, which you can do easily at home.
Changing the carbon brushes will make your unit good for another 500 hours or more depending on the usage of your system
Do your vacuum systems need a dedicated breaker ?2020-06-22T11:31:04-04:00

Our central vacuum can be plugged in standard 110-120v electrical Outlet. They work on 15 amps non dedicated breaker.

Reviews on other hose covers mention that they leave a color mark on white woodwork corners.2021-01-07T12:01:09-05:00

No, the hose cover is designed to protect your floors, plinths and furniture. It will be very easy to install and will leave no mark. Also machine washable and dryable. They also come in 30, 35, 40 and 50 feet lenght

Are your Attachment kits compatible with my central vacuum system ?2021-01-07T13:06:13-05:00

The compatibility is mostly with the inlets. If your inlets are 1.5” inner diameter and have 2 low-voltage pins inside, The hose will fit and the on-off will work. But to be 100% sure, we invite you to send us a picture of the inside of your inlets and a picture of you actual unit and installation at service@nadair.com and our customer support will be happy to confirm compatibility for you.

What amp/voltage does the LOW VOLTAGE HOSE work with?2021-01-07T12:03:21-05:00

This kit works with low-voltage. Inside your wall inlets, you must have 2 low-voltage pins in order to have the on-off switch to work

Does the 12″ floor brush work on carpets?2021-01-07T12:09:10-05:00

The brush will work on a short carpet but is conceived for hard floors. Our CARPET DELUXE attachment kit is especially made for short or shaggy carpets. Our DELUXE PLUS attachment kit will be perfect for short carpets and area rugs.

Is the soft start function accomplished by a mechanical clutch or electronically by a circuit in the motor?2020-06-22T10:56:08-04:00

The soft-Start/stop Technology is accomplish form the electronic module of the vacuum.

Is the vacuum compatible with my existing piping?2019-07-25T14:04:02-04:00

Yes, the vacuums are compatible with certified 2’’ standard piping systems F2158.

If the piping network is not a 2” standard piping system, a pipe reducer may be required to adjust to different size pipping.

Is my Hight-voltage hose compatible with a 2 pin valve?2019-10-23T13:36:36-04:00

Yes, Our hoses are compatible with most inlet, and you can order the super valve converter so it can fit in your 2 (Two) pin wall valve by contacting us at info@nadair.com or 1 (800) 776-7891.

 

How can I have a longer hose?2019-07-25T13:57:37-04:00
How can I start my central vacuum2019-10-23T13:37:25-04:00

The on-off switch to start and stop your vacuum is on the hose handle. There is a 3-second delay before the unit shuts down completely.

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