Note that we always recommend to use professional help for the electrical installation No. Our low voltage connectors can only receive one wire at a time. You will need to splice the positive wires together and the negative wires together into one single wire for each positive and negative. Most low voltage wires will have a [...]
When receiving your Vacuum system, everything will be in a box, inside the bottom canister.
To do a warranty claim, we suggest to contact us directly. Either by phone 1-800-776-7891 or by email at info@myovo.ca (Canada) or info@myovo.net. One of our agents will ask you a few questions to determine what the issue is and find the most efficient way to resolve it for you.
There are a few things you can verify before calling an electrician. Is the dimmer compatible with the lights or do you have different lights connected together on the switch? All our lights have been tested with different dimmers to assure the compatibility. These compatible dimmer lists can be found on our website by clicking the [...]
All our products have additional information. By clicking on the product, you will be able to scroll under the picture and see the specification sheet , installation manual, dimension of the package etc and open the PDF document.
The HEPA filter is an extra filtration bag that you install over your permanent filter. Mostly used for strong allergies, many pets or simply add a filtration system to your unit and also add a protection to the motor.
Using your System with a disposable bag will add protection to your motor and the maintenance will be less effort, since all the debris will be held in the bag. The washable permanent filter will stay cleaner and will add to its longevity. Using your System without a disposable bag is not issue. You may [...]
You can always start your Vacuum System by turning the hose, 90 degrees to the right, in your inlet. If your system starts , you may have a broken on/off switch, which can be replaced easily. Our attachement kits come with a 2 year warranty, simply contact us and we will gladly assit you. Click here [...]
Most certainly!! Since your Attachement kit and tools already work with your wall inlets and not the Vacuum System, you will be able to change your system without any problem. Simply verify your pipping network dimension. If the outer diameter is 2 '' and made out of thin wall PVC for Vacuum and a low voltage [...]
To make sure, simply verify that your pipping system is a 2'' thin wall white PVC and that you have 2 low voltage wires connected to your vacuum. If this is the case, it will be 100% compatible. You might have to slightly modify your existing pipping network to match the intake and exhaust, but the [...]